What is this
costing you?

Select the problem. Adjust the parameters.
See the annual cost of an unmanaged system boundary.

01
Process improvements that don't hold
02
Technology rollout with low adoption
03
Unplanned attrition of key people
04
System that doesn't fit the work
Parameters
Direct participants in the broken process
20 people
Escalations, rework, clarification, workarounds
2 hrs/week
2 redesigns
Salary + overhead ÷ 1700 working hours/year
€75/hr
Annual Friction Cost
Total annual cost
€0
per year, recurring
Weekly friction cost —
Cost per redesign attempt —
Total sunk in failed redesigns —
Human Drain—
People absorbing repeated process failure carry an estimated €5K–€10K/yr in reduced capacity. Source: Martinez et al., Am J Prev Med, 2024.
Repeated redesigns without resolution indicate hero dependency. One unplanned departure could halt this process entirely.
Break-even vs. skop engagement
—
Services that address this
01 · Process Documentation 02 · Sociological Team Analysis 04 · Process / Team Fit 07 · Operational Excellence Program
Parameters
€80,000/yr
% of intended users actively using the system
30%
Consulting, configuration, training, internal time
€120,000
50 users
Annual Friction Cost
Total annual cost
€0
per year, recurring
Wasted license spend/year —
Impl. investment at risk —
Unrealized adoption gap —
Human Drain—
Teams running parallel workflows (old + new system) carry elevated drag. Low-adoption teams show 18–20% lower discretionary output. Source: Meditopia / Gallup, 2024.
Break-even vs. skop engagement
—
Services that address this
02 · Sociological Team Analysis 03 · Technology Adoption Measurement 04 · Process / Team Fit
Parameters
People whose departure caused measurable disruption
3 people
€85,000
Your honest estimate
4 people
Annual Friction Cost
Total exposure
€0
realized + projected
Replacement cost per person —
Already realized (past 2 yrs) —
At-risk exposure (projected) —
Human Drain—
At-risk employees operate at reduced capacity before departure. Burned-out employees are 2.6× more likely to be actively job-seeking. Source: Gallup, 2023.
Break-even vs. skop engagement
—
Services that address this
02 · Sociological Team Analysis 09 · Executive Empowerment 07 · Operational Excellence Program
Parameters
License + maintenance + support contracts
€100,000/yr
25%
Across all affected people combined
15 hrs/week
€75/hr
Annual Friction Cost
Total annual cost
€0
per year, recurring
Wasted system spend/year —
Workaround labor cost/year —
Combined annual drag —
Human Drain—
Workaround labor is visible here. The invisible part: people navigating broken systems carry reduced problem-solving capacity across all their work. Source: Martinez et al., 2024.
Break-even vs. skop engagement
—
Services that address this
01 · Process Documentation 06 · Process-Driven System Assessment 05 · Automation Guidance

Assumptions: replacement cost = 1.5× annual salary (industry standard: 50–200% depending on seniority and knowledge concentration). skop engagement cost estimated at €25,000–€45,000 for Foundation services; €15,000–€25,000 for Inward services. Break-even calculated against mid-range engagement estimate. All figures are annual recurring costs unless noted. This calculator models friction costs only — it does not model the value of improvements that compound over time. Human Drain is estimated at €7,000/person/year (conservative mid-range) based on Martinez et al. (2024), American Journal of Preventive Medicine — which found disengagement and reduced capacity costs employers €4,000–€20,000 per employee annually depending on role. Drag figures are estimates, not measurements. The Sociological Team Analysis (Service 02) measures the underlying conditions directly.